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Cancellation & Refund Policy

Cancellation Policy

1. Cancellation Window

Users may cancel their exam registration within a specified period before the exam date (e.g., 24-48 hours) to avoid penalties or charges.

2. Late Cancellations

Cancellations made after the deadline may not be eligible for a refund or rescheduling. Some platforms may allow rescheduling for a fee.

3. Special Circumstances

Some portals may allow cancellation or rescheduling due to special circumstances (e.g., medical emergencies) with proper documentation.

4. No-Show Policy

If a user fails to attend the exam without prior cancellation, they may forfeit their exam fees and may not be able to reschedule.

Refund Policy

1. Non-Refundable Fees

Most exam portals specify that exam fees are generally non-refundable once paid, especially if the exam has already been scheduled or taken.

2. Cancellation Window

If users cancel their exam registration within a specific time frame (e.g., 24-48 hours before the exam), they may be eligible for a partial refund or credit toward a future exam, depending on the portal's terms.

3. Technical Failures

If the portal experiences technical issues preventing the exam from taking place, users may be offered a full refund or the option to reschedule without additional charges.

4. Special Circumstances

Refunds may be granted in special cases, such as medical emergencies or other documented reasons, but users may need to provide proof to qualify.

5. No-Show Policy

Users who fail to attend the exam without cancellation may not be eligible for a refund, regardless of the reason for absence.

6. Payment Method

Refunds, if granted, are typically issued using the same payment method that was used during registration, and processing times may vary.

7. Request Procedure

Refund requests must be submitted through the official portal channels (e.g., customer support or online form), and requests should be made within the stated time frame to be considered.